• Acknowledge receipt of your complaint.
• Provide you with the contact details of the person who will handle your complaint.
• Investigate the matter and resolve it in a fair manner.

It's important to us that you are satisfied with the outcome of your complaint.

If the complaint has not been resolved to your satisfaction, you may refer it to the Sanlam Arbitrator, an impartial authority who investigates complaints objectively, and settles disagreements between dissatisfied clients and Glacier or other subsidiaries of Sanlam.

• Fax: +27 21 957 1786
• Email: arbitrator@sanlam.co.za

If your complaint was still not resolved to your satisfaction, you may refer it to the Ombudsman’s Central Helpline, from where your complaint will be directed to the appropriate ombudsman:

Ombudsman's Central Helpline: 0860 662837